Delivery Coverage

We currently deliver nationwide across Pakistan.

Delivery Timelines

Orders typically arrive within 2 to 7 business days of dispatch, depending on your city. Major cities usually receive orders on the faster end of this range; more remote areas may take slightly longer.

These timelines are estimates and not guaranteed; actual delivery times can be affected by courier availability, weather, public holidays, or other circumstances outside our control.

Order Processing

Orders are typically processed and handed to our courier partner within a reasonable number of business days after payment confirmation. You'll receive a confirmation once your order has been placed.

Tracking Your Order

Once your order is dispatched, you'll receive a tracking number by email so you can follow its progress. If you haven't received tracking information within a few days of ordering, please contact customer support.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order. Any free-shipping thresholds or promotions will be clearly noted on the website.

Order Changes

If you need to change something about your order, such as your shipping address, shade selection, or quantity, contact customer support as soon as possible after placing it. We'll do our best to accommodate changes, but we cannot guarantee them once an order has begun processing.

Order Cancellation

You may request to cancel your order at any time before it has been dispatched by contacting customer support with your order number. If your order is successfully cancelled before dispatch, any payment made will be refunded in full. Once an order has shipped, it can no longer be cancelled, in that case, please follow our Return Policy instead if there's an issue with the item you receive.

Packaging

All products are carefully packed to protect them during transit so they arrive in perfect condition. If you notice tampering or damage to the outer packaging upon delivery, we recommend filming the unboxing immediately in case a return is needed.

Damaged, Lost, or Missing Packages

If your package arrives visibly damaged, please follow the unboxing video guidance above and contact us within 24 hours of delivery with clear photos or video.

If your tracking shows your order as delivered but you haven't received it, please contact customer support within 24 hours so we can investigate with our courier partner.

Cash on Delivery (COD)

Cash on Delivery is available in most areas and can be selected at checkout. Please have the exact amount ready for the courier where possible.

Contact Us

For any questions about your shipment or to start a return, please reach out through the contact form on https://www.catkin.pk/pages/contact, by email, or via WhatsApp, as listed on our Contact page.