Brand & Philosophy

What is CATKIN?

CATKIN is the first skincare-infused artistic makeup brand in Pakistan. We create makeup that works with your skin instead of sitting on top of it. Every formula is enriched with real botanical actives so you get beautiful color and healthier-looking skin at the same time.

What does skincare-infused artistic makeup mean?

It means every product is made with skin health as a priority. We carefully select herbal, flower, and fruit extracts that truly benefit the skin, while still delivering high-performance color and elegant finishes. The packaging is designed as wearable art.

What is the story behind CATKIN?

CATKIN was created around one simple idea: beauty should feel light, not heavy. We believe makeup should enhance your natural features rather than mask them, and we wanted Pakistan to have access to that same philosophy, with real skincare benefits built into every formula.

Are CATKIN products cruelty-free and vegan?

Yes. CATKIN products are cruelty-free, and we do not test on animals. Many of our formulas are also vegan-friendly.

Why does CATKIN packaging look so artistic?

Our packaging is intentionally designed as a piece of art. We draw inspiration from craftsmanship and elegance so that every product feels special from the moment you hold it.

What makes CATKIN different?

CATKIN combines artistic packaging, skincare-infused formulas, and strong color performance, a category we're proud to be the first to bring to Pakistan.

Why should I choose CATKIN?

Choose CATKIN if you want makeup that looks beautiful, feels light on the skin, and is infused with real skincare benefits- the first of its kind available in Pakistan.

Is CATKIN a luxury brand or an accessible brand?

CATKIN sits in the accessible luxury space. We offer high-quality, thoughtfully made products with a luxurious feel at prices that remain attainable.

Ingredients & Safety

What key ingredients are used in CATKIN products?

We use real botanical actives including herbal extracts, flower extracts, and fruit extracts. Our formulas are carefully developed to minimise common irritants. You can see our ingredients here.

Are CATKIN products suitable for sensitive skin, acne-prone skin, and safe during pregnancy?

Many of our products are suitable for sensitive and acne-prone skin. We always recommend a patch test. If you are pregnant or breastfeeding, please consult your doctor before using any new cosmetics.

Do CATKIN products contain alcohol that can dry the skin?

Our lip and complexion formulas are built around hydrating, comfortable textures. Alcohol content varies by product line, please check the full ingredient list on each product page if this matters to you.

Skin Type & Performance

Which products are best for dry skin?

Our hydrating lip balms, glossy lip products and moisturising primers are especially beneficial for dry skin.

Which products are best for oily or combination skin?

Our Matte lipsticks and oil-controlling primers work particularly well for oily and combination skin.

Are CATKIN products suitable for mature skin and do they help with dullness, oil control, and clogged pores?

Yes. Our formulas are designed to enhance real skin, improve the appearance of texture and tone, help control oil, and support clearer-looking pores for most users.

Are CATKIN products non-comedogenic?

Our complexion and primer lines are formulated to be non-comedogenic. Individual product pages note where a formula is designed specifically for pore-clogging-prone skin.

Product Performance

How long does CATKIN lipstick last and is it transfer-proof or drying?

Our matte and semi-matte lipsticks are long-wearing and highly pigmented. They offer good transfer resistance while remaining comfortable and non-drying.

How pigmented are CATKIN eyeshadows and do they crease or fade?

CATKIN eyeshadows are highly pigmented and blend easily. They are formulated for good wear with minimal creasing or fading when applied properly.

Are CATKIN lip balms hydrating enough for dry lips?

Yes. Our lip balms and serum-infused glosses are specifically developed to nourish and plump dry or cracked lips.

Is CATKIN eyeliner waterproof?

Yes. Our liquid eyeliner is designed to be waterproof and smudge-resistant.

How long does CATKIN mascara last without flaking?

Our mascara is formulated for length and definition with strong staying power and minimal flaking throughout the day.

How long does CATKIN concealer last under the eyes?

The dual-ended liquid concealer offers good coverage and wear under the eyes when set correctly.

Do CATKIN blushes and highlighters look natural?

Yes. We offer both soft natural-glow finishes and more luminous options so you can choose the look that suits you.

How do I remove CATKIN long-wear makeup gently?

Use our gentle oil-based cleanser or makeup-removing water, followed by your regular cleanser to remove long-wear products without harsh rubbing.

Shade Matching & Shopping

How do I find my perfect shade online?

Use detailed shade descriptions and photos on each product page. Natural daylight photos of your skin can also help you choose more accurately.

Do you offer shade matching assistance?

Yes. Contact our customer support team with a description of your skin tone or a clear photo in natural light and we will guide you.

Can I return a product if the shade does not match?

Unopened products in original condition can usually be returned or exchanged according to our return policy. Please check our return policy for details.

How can I try shades online before buying them?

Many of our products have a Try-It On feature. Simply click the Try It On button on the product page, allow camera access, and virtually try the shade on your face in real time to see how it looks on your skin tone.

Shipping & Delivery

How long does delivery take within Pakistan?

Delivery typically takes 2 to 7 business days depending on your city. Major cities usually receive orders faster.

Which cities do you deliver to?

We deliver nationwide across Pakistan.

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number so you can follow its progress.

Can I change or cancel my order after placing it?

If your order hasn't been dispatched yet, contact customer support as soon as possible, and we'll do our best to amend or cancel it. Once an order has shipped, it can no longer be changed or cancelled.

What payment methods do you accept?

We accept bank transfers and other secure payment options available at checkout.

Is Cash on Delivery available?

Yes. Cash on Delivery is available in most areas and can be selected at checkout.

How are the products packaged for shipping?

All products are carefully packed to protect them during transit so they arrive in perfect condition.

What if my package arrives damaged?

Please contact us within 24 hours with an unboxing video of the package. We will arrange a replacement or suitable resolution.

Returns & Refunds

What is your return and exchange policy?

We accept returns for products that arrive damaged or broken (a short unboxing video is required as proof), or if you received the wrong shade. Products must be unopened and in their original packaging, and the return must be requested within the timeframe stated in our Return Policy. We do not accept returns for reasons such as change of mind or shade preference once a product has been opened or used. Please contact customer support to start the process.

How many days do I have to request a return?

You generally have 24 hours from the date of delivery to request a return. Please refer to the full Return Policy for exact details.

How do I contact customer support?

You can reach us through the contact form on the website, email, or WhatsApp. All contact details are listed on the Contact page.

What are your customer service working hours?

Our team is available during standard business hours, Monday to Friday.

Do you offer WhatsApp support?

Yes. WhatsApp support is available for faster assistance. The number is listed on our website.

Sustainability

Is CATKIN packaging recyclable or refillable?

We're mindful of our packaging's impact and are continually looking at ways to make it more sustainable. Recyclability varies by product line; details are noted on individual product pages where applicable.

Are CATKIN ingredients ethically sourced?

We work to source our botanical actives responsibly and partner with suppliers who share our standards for quality and ethics.

Privacy & Accessibility

How is my data used when I join the rewards program?

Your information is used only to manage your account, track your points, and share relevant offers. We do not sell your data to third parties. Full details are available in our Privacy Policy.

Is www.catkin.pk accessible for users with disabilities?

We are committed to making our website usable for all customers and continually work to improve accessibility. If you experience any difficulty using the site, please contact customer support, and we will assist you directly.

Loyalty, Offers & Gifting

Do you have a rewards program and how does it work?

Yes. You earn points on every purchase that can be redeemed for exclusive discounts.

Do you offer gift sets, or current promotions?

Yes. Ready-made gift sets are available, and we plan to offer seasonal promotions. Please check the website for the latest offers.

Authenticity

How can I be sure I am buying authentic CATKIN products?

The safest way is to purchase directly from the official website www.catkin.pk. This guarantees genuine products. We recommend avoiding third-party resellers, as we cannot verify the authenticity or condition of products sold outside our official channels.

Do influencers and makeup artists use CATKIN?

Yes. Many beauty creators and makeup artists use and recommend CATKIN products.

Does CATKIN Pakistan has any physical store?

We currently operate primarily online through www.catkin.pk

Collaborations & PR Marketing

Will you launch more products in the future, and how can I stay updated?

Yes. We are planning to drop new products and shades. Follow us on social media and join our rewards program for early access to launches and offers.

Do you collaborate with local Pakistani influencers?

Yes. We work with local creators and artists who share our values.

How does CATKIN select influencers and how can creators collaborate?

We look for authentic voices who genuinely love the brand and align with our values. Creators can apply by contacting us via email or through our official social media channels. Please include your social media profile, audience insights, and a brief collaboration proposal.

Do you send PR packages and work with both micro and mega influencers?

Yes. We work with both micro and larger creators and send PR packages to selected partners.

Are there affiliate codes for creators?

Selected partners may be offered exclusive discount codes or affiliate opportunities.

How long does it take to hear back after applying for a collab?

We aim to reply to genuine applications within a reasonable time, depending on the volume of requests.

Does CATKIN require exclusivity from brand ambassadors?

Exclusivity is discussed on a case-by-case basis.

Media, Events & Official Channels

How can journalists request interviews or product samples?

Media inquiries and sample requests can be sent to the email listed on our website.

Does CATKIN run seasonal campaigns?

We plan to run seasonal campaigns and limited drops throughout the year.

What are CATKIN's official social media accounts and how can I verify authentic posts?

Our official accounts are clearly linked on catkin.pk. Always check the link in bio that directs back to the official website to avoid fake accounts.

Where should collaboration or PR proposals be sent?

Please send all collaboration, partnership and PR proposals to the official contact email provided on the website.