Last Updated: 16/08/2026

Our Privacy Principles

At CATKIN Pakistan, we take your privacy seriously. The following principles guide how we treat your personal information:

• We value the trust you place in us when you share your personal information.
• We strive to be transparent about what personal information we collect, how we use it, and with whom we share it.
• We work to address any concerns you may have about how we use your personal information.
• We take reasonable steps to secure your personal information and reduce the risk of misuse.

Scope

This Privacy Policy (“Policy”) describes how CATKIN Pakistan (“CATKIN,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with:

• Our website (www.catkin.pk)
• Our social media pages (including Facebook, Instagram, and TikTok)
• Online orders and customer service interactions
• Any other interactions with our brand

When we use the term “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you.

Information We Collect

Depending on how you interact with us, we may collect the following:

Information you provide directly:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely through third-party payment gateways; we do not store full card details)
• Order history and product preferences
• Messages, feedback, or inquiries you send us
• Information you provide when you sign up, join promotions, contests, or our rewards program

Information collected automatically:

• IP address, browser type, device information, and pages visited
• Cookies and similar tracking technologies
• Approximate location derived from your IP address

Information from social media:

• Publicly available information or information you choose to share when interacting with our Facebook, Instagram, or other social media pages

Sources of Personal Information

We collect personal information:

• Directly from you (when you place an order, create an account, contact us, or subscribe to updates and newsletters)
• Automatically through cookies and similar technologies when you use our website
• From social media platforms when you interact with our pages
• From trusted third-party service providers (such as payment processors and shipping partners)

How We Use Your Personal Information

We use your personal information to:

• Process, fulfill, and deliver your orders
• Communicate with you about your orders, inquiries, or account
• Send marketing and promotional communications (only if you have opted in)
• Improve our website, products, and customer experience
• Personalize your experience and understand product preferences
• Detect and prevent fraud or unauthorized activity
• Comply with applicable laws, including the Prevention of Electronic Crimes Act (PECA) 2016
• Respond to legal requests from government authorities when required

How We Share Your Personal Information

We do not sell your personal information.

We may share your information only in these limited situations:

• With trusted service providers who help us operate our business (payment processors, courier companies, website hosting, and email service providers), under confidentiality obligations
• With delivery partners to deliver your orders
• When required by law, court order, or government authorities
• In connection with a business transfer (e.g., merger or sale of assets), with appropriate protections
• With your consent or at your direction

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and shopping cart contents
• Analyse website traffic and improve performance
• Understand how visitors use our site

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functions (such as the shopping cart).

Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law (for example, order and transaction records).

Your Choices and Rights

You may:

• Opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by contacting us
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)

To exercise any of these rights, please contact us using the details below. We will respond to verified requests in a reasonable timeframe.

Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• CATKIN Pakistan
• Website: www.catkin.pk
• Email: support@catkinpakistan.com
• Phone / WhatsApp: 0300-2285460
Address: Office 903, Iconic Business Center, Sharfabad, Karachi